eSanjeevani Frequently Asked Questions
National TeleConsultation Service
STAY HOME OPD
eSanjeevaniOPD – Stay Home OPD has been developed by Centre for Development of Advanced Computing (C-DAC) in Mohali. Salient features of this citizen friendly web-based National Teleconsultation Service (eSanjeevaniOPD) are:
- Patient registration
- Token Generation
- Queue Management
- Audio-Video Consultation with a Doctor
- SMS/Email Notifications
- Serviced by State’s Doctors
- Free Service
- Fully configurable (no. of daily slots, no. of doctors/clinics, waiting room slots, consultation time limit etc).
eSanjeevaniOPD is based on eSanjeevani – Government of India’s flagship telemedicine technology developed by Centre for Development of Advanced Computing (Mohali). eSanjeevani – a doctor to doctor telemedicine system is being deployed nationally for the Ministry of Health & Family Welfare at 155,000 Health and Wellness Centres under Ayushman Bharat Scheme of Government of India.
Do I have to pay for National Teleconsultation Service?
No, you don’t have to pay anything to anybody for using National Teleconsultation Service.
Who empanels doctors for National Teleconsultation Service?
The panel of doctors on National Teleconsultation Service in each State is drawn by the State Governments.
What is telemedicine?
As per World Health Organisation, telemedicine is the delivery of health care services, where distance is a critical factor, by all health care professionals using IT for diagnosis, treatment and prevention of disease and injuries, research and evaluation, etc, all in the interests of advancing the health of individuals and their communities.
What is an ePrescription / electronic prescription?
ePrescription or electronic prescription is prepared by the doctor using eSanjeevaniOPD. It contains usual elements of a prescription but in electronic form. Electronic prescription also aims to improve patient safety by reducing medication errors.
What is teleconsultation?
The Internet has accelerated the pace and scope of IT application and almost entire industry is reaping the benefits of IT. In healthcare, telemedicine is one of the applications of IT and it is now being used as a services delivery channel parallel to aid healthcare services delivery systems world over. Teleconsultation is one of the applications of telemedicine.
Teleconsultations use IT to facilitate communications between a patient and a doctor who are otherwise geographically separated. National Teleconsultation Service of Govt. of India enables teleconsultations over the Internet.
What are health records / medical records?
Health records are individual’s confidential documents (like old prescription, test report, hospital discharge summary etc.).
What do I need to use National Teleconsultation Service (eSanjeevaniOPD)?
Users must have a laptop or a personal computer with a web camera connected with Internet (1Mbps) and eSanjeevaniOPD be used in Chrome browser.
What is the procedure to use National Teleconsultation Service (eSanjeevaniOPD)?
Use of National Teleconsultation Service (eSanjeevaniOPD) entails following steps:
Detailed description including flow is described separately (Click Here).
Can I update my details in eSanjeevaniOPD?
Except for name, age and gender rest of the details like email ID, mobile number and address can be updated by the user whenever he/she is to use eSanjeevaniOPD.
How long will my token be valid?
Token once generated will be valid till it is consumed, i.e. till the ePrescription is generated after the teleconsultation. However, if the token is not used/consumed it will automatically expire at the end of the day.
Can I generate two tokens on one day?
A new token cannot be generated until the existing token is used /consumed. The token can be cancelled using the link https://esanjeevaniopd.in/Login
Can I share my existing health records with doctor on National TeleConsultation Service?
Yes, at the time of registration you can upload up to three electronic/digital health records. During the teleconsultation doctor will be able to view the health records uploaded by you.
If my internet connection drops during the teleconsultation, will I need to generate my token again?
You do not need to regenerate the token if you lose connectivity or get dropped out. Your token will remain valid till it has been consumed i.e. till the prescription has been generated.
In what conditions I need to generate my token again?
In two conditions your token will expire or get erased from eSanjeevaniOPD, these are:
You have completed the teleconsultation i.e. you have got the ePrescription.
You did not use the token till the end of the day.
Do I have to register again every time I need to use eSanjeevaniOPD?
You do not need to register every time you use eSanjeevani. However, you will need to execute same steps everytime i.e. you will go through the registration page/form for generating your token. If you wish you may update your details at this moment.
How do I know my token number?
Your token number will be sent to you through SMS on the mobile number registered in eSanjeevaniOPD.
I have generated token and to login, I need patient ID. I have erased my SMS, neither did I note my Patient ID. Can I retrieve my patient ID? If Yes, How?
Yes, you can retrieve your Patient ID. You may use eSanjeevaniOPD’s forgot Patient ID service after clicking Patient Login button. It will be SMSed to you.
Will my Patient ID also change every time I use eSanjeevaniOPD?
Patient ID is a lifetime identity linked with your name age and gender. If you have registered once in eSanjeevaniOPD, the system will remember it based on your mobile number.
Can I use the same mobile number to register my dependants and other family members in eSanjeevaniOPD?
Yes, You can use the same mobile number to register my dependants and other family members in eSanjeevaniOPD.
Does National Teleconsultation Service provide teleconsultations with practitioners of Homeopathic, Ayurvedic and other traditional systems of medicine?
Yet National Teleconsultation Service is facilitating teleconsultations based on allopathic system of medicine.
Where can I suggest an improvement in eSanjeevaniOPD?
Yes, you can make a suggestion through the Contact link on homepage (Click Here)
How do I check if my webcam is working?
You may use one of the websites to test your microphone, webcam, keyboard, mouse etc. One such website is www.onlinemictest.com.
What all do I need to use eSanjeevaniOPD?
You need a laptop/PC with a webcam, Chrome browser, Internet connection (1Mbps) to use eSanjeevaniOPD. If you are using MS Windows operating system, please ensure you have Windows 8.0 or later in your laptop/PC.
What preparations and settings w.r.t. my computer I need to make before using eSanjeevaniOPD?
You should have a laptop/PC with speakers, microphone, webcam, Chrome browser and a reliable internet connection.
Does eSanjeevaniOPD work on a smartphone?
Besides being a webapp eSanjeevaniOPD is also available as an Android mobile application. It can be downloaded from Google Play https://play.google.com/ iOS based mobile application will soon be developed.
Can I use eSanjeevaniOPD for my elderly parents and small kids using my mobile number?
Yes, after you have registered yourself on eSanjeevani, you can add, edit or delete your family members on your mobile number under Patient Profile link (Services) on eSanjeevaniOPD.in
Are medical specialists also available on eSanjeevaniOPD?
It depends on the State. Few States like Jharkhand, Kerala, Punjab and Tamil Nadu etc. have started providing specialised consultations on eSanjeevaniOPD.
How can I seek specialised consultations on eSanjeevaniOPD?
The process for both general and specialised consultations is the same. However, before generating a token, you will come to know if any specialised OPDs have been enabled in your State as eSanjeevaniOPD will give you the option to choose between a General OPD and Specialised OPD.
How many OPDs are functional on eSanjeevaniOPD?
Over 40 OPDs are functional on eSanjeevaniOPD, around 15 of these are specialised OPDs rest are General OPDs.
How many minutes does a patient get to respond as he hears the ring?
Patient gets 1 minute (60 seconds) to click on CALL NOW button to connect with the doctor.
Why does the doctor’s video appear after 10-15 seconds after clicking on CALL NOW button?
eSanjeevaniOPD is a real-time system, the delay in showing up of doctor after clicking on CALL NOW button is because of the latency in the network. Hence at times, the action takes time to get effected after the button is pressed.
How can I change my registered mobile number or state of residence or address?
In order to change the registered mobile number or the state of residence, the user will need to send a formal request at https://esanjeevaniopd.in Before sending this request, the user may download and save all the existing ePrescriptions as after changing the registered mobile number or state of residence, the existing ePrescriptions will not be accessible.
– In case, your address has changed but the state of residence is same, then the user can edit the address by visiting Services