eSanjeevani OPD FAQs

No, you don’t have to pay anything to anybody for using National Teleconsultation Service.

The panel of doctors on National Teleconsultation Service in each State is drawn by the State Governments.

As per World Health Organisation, telemedicine is the delivery of health care services, where distance is a critical factor, by all health care professionals using IT for diagnosis, treatment and prevention of disease and injuries, research and evaluation, etc, all in the interests of advancing the health of individuals and their communities.

ePrescription or electronic prescription is prepared by the doctor using eSanjeevaniOPD. It contains usual elements of a prescription but in electronic form. Electronic prescription also aims to improve patient safety by reducing medication errors.

The Internet has accelerated the pace and scope of IT application and almost entire industry is reaping the benefits of IT. In healthcare, telemedicine is one of the applications of IT and it is now being used as a services delivery channel parallel to aid healthcare services delivery systems world over. Teleconsultation is one of the applications of telemedicine.

Teleconsultations use IT to facilitate communications between a patient and a doctor who are otherwise geographically separated. National Teleconsultation Service of Govt. of India enables teleconsultations over the Internet.

Health records are individual’s confidential documents (like old prescription, test report, hospital discharge summary etc.).

Users must have a laptop or a personal computer with a web camera connected with Internet (1Mbps) and eSanjeevaniOPD be used in Chrome browser.

Use of National Teleconsultation Service (eSanjeevaniOPD) entails following steps:
Registration
Token
Login
Wait
Consultation
ePrescription
Detailed description including flow is described separately (Click Here).

Except for name, age and gender rest of the details like email ID, mobile number and address can be updated by the user whenever he/she is to use eSanjeevaniOPD.

Token once generated will be valid till it is consumed, i.e. till the ePrescription is generated after the teleconsultation. However, if the token is not used/consumed it will automatically expire at the end of the day.

A new token cannot be generated until the existing token is used /consumed. The token can be cancelled using the link https://esanjeevaniopd.in/Login

Yes, at the time of registration you can upload up to three electronic/digital health records. During the teleconsultation doctor will be able to view the health records uploaded by you.

You do not need to regenerate the token if you lose connectivity or get dropped out. Your token will remain valid till it has been consumed i.e. till the prescription has been generated.

In two conditions your token will expire or get erased from eSanjeevaniOPD, these are:
You have completed the teleconsultation i.e. you have got the ePrescription.
You did not use the token till the end of the day.

You do not need to register every time you use eSanjeevani. However, you will need to execute same steps everytime i.e. you will go through the registration page/form for generating your token. If you wish you may update your details at this moment.

Your token number will be sent to you through SMS on the mobile number registered in eSanjeevaniOPD.

Yes, you can retrieve your Patient ID. You may use eSanjeevaniOPD’s forgot Patient ID service after clicking Patient Login button. It will be SMSed to you.

Patient ID is a lifetime identity linked with your name age and gender. If you have registered once in eSanjeevaniOPD, the system will remember it based on your mobile number.

Yes, You can use the same mobile number to register my dependants and other family members in eSanjeevaniOPD.

Yet National Teleconsultation Service is facilitating teleconsultations based on allopathic system of medicine.

Yes, you can make a suggestion through the Contact link on homepage (Click Here)

You may use one of the websites to test your microphone, webcam, keyboard, mouse etc. One such website is www.onlinemictest.com.

You need a laptop/PC with a webcam, Chrome browser, Internet connection (1Mbps) to use eSanjeevaniOPD. If you are using MS Windows operating system, please ensure you have Windows 8.0 or later in your laptop/PC.

You should have a laptop/PC with speakers, microphone, webcam, Chrome browser and a reliable internet connection.

Besides being a webapp eSanjeevaniOPD is also available as an Android mobile application. It can be downloaded from Google Play https://play.google.com/ iOS based mobile application will soon be developed.

Yes, after you have registered yourself on eSanjeevani, you can add, edit or delete your family members on your mobile number under Patient Profile link (Services) on eSanjeevaniOPD.in

It depends on the State. Few States like Jharkhand, Kerala, Punjab and Tamil Nadu etc. have started providing specialised consultations on eSanjeevaniOPD.

The process for both general and specialised consultations is the same. However, before generating a token, you will come to know if any specialised OPDs have been enabled in your State as eSanjeevaniOPD will give you the option to choose between a General OPD and Specialised OPD.

Over 40 OPDs are functional on eSanjeevaniOPD, around 15 of these are specialised OPDs rest are General OPDs.

Patient gets 1 minute (60 seconds) to click on CALL NOW button to connect with the doctor.

eSanjeevaniOPD is a real-time system, the delay in showing up of doctor after clicking on CALL NOW button is because of the latency in the network. Hence at times, the action takes time to get effected after the button is pressed.

In order to change the registered mobile number or the state of residence, the user will need to send a formal request at https://esanjeevaniopd.in Before sending this request, the user may download and save all the existing ePrescriptions as after changing the registered mobile number or state of residence, the existing ePrescriptions will not be accessible.
– In case, your address has changed but the state of residence is same, then the user can edit the address by visiting Services